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If you have a patient care or safety concern that has not been resolved by hospital staff, you are encouraged to contact Town & Country Hospital's management at (813) 888-7060 or 6001 Webb Road Tampa Fl 33615. If your concern is not resolved by hospital management, you may call the Compliance Helpline at 1-877-898-6080. If your concern is still not resolved, you may contact the Joint Commission on Accreditation of Healthcare Organizations at 1-800-994-6610.

It is important for us to know how patients feel about our hospital, our leadership and the care you receive. Patient satisfaction surveys are important for us to continue to provide the level of care you deserve. Quarterly phone survey are conducted anonymously to approximately 300 patients utilizing our emergency room, outpatient services and inpatient services.

 

Dear Town & Country Hospital Staff: 4/22/05

On behalf of our entire family, we send Dr. Jorge Inga, and the Town Country Hospital staff our deepest gratitude for the exceptional care you showed our father before, during, and after his back surgery. As with any major operation, back surgery is a very difficult and complicated procedure with some uncertainty of outcome. So you understand, although our dad was the one actually. Having the surgery, the decision to more forward with the procedures was not an easy one for either one of our parents. Prior to surgery, we can honestly say there were many sleepless nights, but our dad was confident he had the best; he was right!

To say trust was a priority is an understatement. Frankly, failure was not an option with this case, as our parents are the pillars of strength in our family, Understanding our concerns, especially the emotional roller-coaster involved with this decision, Dr. Jorge Inga embrace our parents like his own family. Not did he take the time to explain every detail of this difficult procedure before surgery, but followed-up with phone calls even when he was, out of the country, on vacation.

To each of the following staff members mention below, our father would like to take the opportunity to personally thank you. He personally speaks of each of you, and relates his surgery experience to the exceptional care and treatment you provided him during his stay at the Town & Country Hospital.

Dr. Jorge Inga, Elaine Washington, R.N., Nayda Colon, Frances and Lisa (Physical Therapy), Rod Walden, Yvette Crosby, Viju (nurse), Judy Martucci, R.N., Angie (evening assistant), and Frida Mosely.

In his won words, “Words cannot describe the way they cared for me. They were wonderful and did whatever they could to make me feel at home. They were awesome!” From a son's perspective, there is not doubt that you folks are the best in Tampa.

The nurse who discharged me was great, she helped me with getting into the car and even buckled my seatbelt, she went out of her way to make me comfortable. D.G. 4/17/05
We saw the nurse practitioner and she was awesome. The pharmacy called to change the meds from liquids to chewable. She told us to do so if my daughter preferred and even gave us the direct number to the emergency department. 4/15/05
Great staff in outpatient surgery and operating room. I would definitely have surgery here again. 4/19/05 Orthopaedic Surgery
The Triage nurse was very compassionate, and very concerned about my condition. D.C. 4/9/05
All the staff members were very efficient and they treated me very well. The housekeeping was excellent in keeping the hospital clean.
Everything was great. The nurse was attentive and the doctor was great. I didn't feel like I was left waiting.
I was treated very well with professionalism and compassion.
It's one of the best hospitals I've ever been to. All the nurses and doctors were very nice.
My wait wasn't long. I really has a super nurse by the name of Paul. He was on day shift and made sure everything was alright. I felt like he actually cared about me.
Diane was very helpful and even came to see me in my room.
Everybody was nice, helpful and friendly.
Everybody was very kind and considerate.
There were several nurses that were excellent.
All the nurses were wonderful. Lisa was really good.
In general everybody did a very good job. I thought the ER nurse and doctor were real concerned. The nurses were good on the surgical floor. I felt like everybody did their best to make my experience pleasant.
 
 

 

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