At Town & Country Hospital, it is our goal to provide safe, effective, high-quality healthcare for every patient.

We encourage our patients to take an active role in their healthcare, and we believe they should make informed decisions about the physicians and hospitals they trust to provide that care.

READ ABOUT QUALITY AT TOWN & COUNTRY HOSPITAL

SEE WHAT OUR PATIENTS SAY ABOUT US

LEARN MORE ABOUT HOSPITAL QUALITY DATA ON THE INTERNET

Town & Country Hospital is fully accredited by the Joint Commission for the Accreditation of Healthcare Organizations, and we have met all national patient safety standards.

Town & Country Hospital voluntarily provides data for seventeen core measures of quality to the Center for Medicare Services (CMS). These core measures evaluate how hospitals provide care related to heart attacks, heart failure, and pneumonia.

Here are some of the things our patients, the people who have first hand experience with the quality of care provided at Town & Country, are saying about the hospital

Dear Town & Country Hospital Staff: 4/22/05
On behalf of our entire family, we send Dr. Jorge Inga, and the Town Country Hospital staff our deepest gratitude for the exceptional care you showed our father before, during, and after his back surgery. As with any major operation, back surgery is a very difficult and complicated procedure with some uncertainty of outcome. So you understand, although our dad was the one actually. Having the surgery, the decision to more forward with the procedures was not an easy one for either one of our parents. Prior to surgery, we can honestly say there were many sleepless nights, but our dad was confident he had the best; he was right!
To say trust was a priority is an understatement. Frankly, failure was not an option with this case, as our parents are the pillars of strength in our family, Understanding our concerns, especially the emotional roller-coaster involved with this decision, Dr. Jorge Inga embrace our parents like his own family. Not did he take the time to explain every detail of this difficult procedure before surgery, but followed-up with phone calls even when he was, out of the country, on vacation.
To each of the following staff members mention below, our father would like to take the opportunity to personally thank you. He personally speaks of each of you, and relates his surgery experience to the exceptional care and treatment you provided him during his stay at the Town & Country Hospital.
Dr. Jorge Inga, Elaine Washington, R.N., Nayda Colon, Frances and Lisa (Physical Therapy), Rod Walden, Yvette Crosby, Viju (nurse), Judy Martucci, R.N., Angie (evening assistant), and Frida Mosely.
In his won words, “Words cannot describe the way they cared for me. They were wonderful and did whatever they could to make me feel at home. They were awesome!” From a son's perspective, there is not doubt that you folks are the best in Tampa.

The nurse who discharged me was great, she helped me with getting into the car and even buckled my seatbelt, she went out of her way to make me comfortable. D.G. 4/17/05

We saw the nurse practitioner and she was awesome. The pharmacy called to change the meds from liquids to chewable. She told us to do so if my daughter preferred and even gave us the direct number to the emergency department. 4/15/05

Great staff in outpatient surgery and operating room. I would definitely have surgery here again. 4/19/05 Orthopaedic Surgery

The Triage nurse was very compassionate, and very concerned about my condition. D.C. 4/9/05

All the staff members were very efficient and they treated me very well. The housekeeping was excellent in keeping the hospital clean.

Everything was great. The nurse was attentive and the doctor was great. I didn't feel like I was left waiting.

I was treated very well with professionalism and compassion.

It's one of the best hospitals I've ever been to. All the nurses and doctors were very nice.

My wait wasn't long. I really had a super nurse by the name of Paul. He was on day shift and made sure everything was alright. I felt like he actually cared about me.

Diane was very helpful and even came to see me in my room.

Everybody was nice, helpful and friendly.

Everybody was very kind and considerate.

There were several nurses that were excellent.

All the nurses were wonderful. Lisa was really good.

In general everybody did a very good job. I thought the ER nurse and doctor were real concerned. The nurses were good on the surgical floor. I felt like everybody did their best to make my experience pleasant.

Today, a number of different agencies report information about hospital quality on the Internet. These websites can be a good source of information for healthcare consumers and many of them provide reliable data that can help consumers make informed decisions about where to seek care. But, there are some things that should be considered in reviewing these Internet reports.

Is the information current?
Most data reported on the Internet is historical data. It could be years old, or just a matter of months old. If the data is not recent, it may not accurately reflect the care being provided by a hospital today.

What is included in the data?
In some cases, data may be about only one hospital service or even just a small part of the treatment provided for a certain condition. For example, it is important to educate heart attack patients who are smokers about the health dangers associated with smoking, however, that is just one part of effective treatment for heart disease.

In some cases, data may represent only a short period of time – for example just one quarter, or three month’s of hospital care.

Reports may also include only certain types of patients. For example, if only Medicare patients are included in a report, the data would not reflect all of the care provided to a hospital’s patients.

Data may also be reported for a small number of patients at one hospital, and compared to hospitals that treat a larger number of patients. This can affect percentage ratings, which can be misleading.

Who is reporting the data?
There are many reputable reporting agencies, including government agencies, healthcare data organizations, and hospital associations. Consumers should check the credentials of any group reporting healthcare quality data.

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